FAQ
What payments do you accept?
We accept Visa & Mastercard for online order. We do not accept personal cheques, money orders or direct bank transfers. Please note, your card will not be charged until your order actually ships.
Do you carry different stock in store then online?
We try to stock our website with the newest in store arrivals, however there are products that are in store exclusive!
What size range do you offer?
Depending on the style and brand, we carry XS-XL in tops & dresses, 2-16 in bottoms and 25-32 in denim.
Do you restock items?
We usually do not restock items unless they are core styles for us. If you are set on a style that is out of stock, please email us the full style name, size you are looking for and phone number. We will try our best to accommodate you request.
Shipping questions
How long will my order take to ship out?
Orders placed within store hours will be shipped out same or next day! If your order is place outside of store hours, it will ship out within 1-2 business days.
What shipping options do you offer?
We currently offer standard and Express shipping within Ontario. Shipping costs and estimated delivery time is available at checkout based on the delivery address.
Do you offer in store pickup?
We are happy to offer in store pickup 6 days a week! Complimentary In store pickup is available at checkout! Please see pickup hours below.
Monday to Friday 9:30-6pm
Saturday 9:30-5pm
Returns questions
What is your return policy?
7 days for exchange or store credit of regular priced items based on time purchase for in store pick up orders and 7 days based on date of delivery for ship out orders.
**PLEASE NOTE: All Sale, intimates, bodysuits, and beauty products are final sale and do not qualify for any exchanges or store credit.
How do I start a return?
Not happy with your purchase, reach out to us!
All orders that are eligible for return, can be returned in store with exchange or store credit within 7 days of purchase.
For returns via mail, please email us regarding the return before you ship the item back to us. All return shipping costs are covered by the customer. Brando’s is not responsible for any shipping costs.
Please Email us at brandosclothing@yahoo.com with the following information: Full name, Telephone number, Address, Order number, Item(s) returning and Reasons for return. Email subject: ORDER NUMBER - RETURN REQUEST
Please note: Brando’s is not responsible for any returns that are lost or stolen while in transit.
Clearly display your order number and mail your return to:
Brandos Clothing
140 Woodbridge Ave
Woodbridge, ON
L4L 4K9